Field Service
Field Service With SLAs You Can Keep
Create, assign and track service calls, contracts and preventive maintenance, with separate apps for engineers, managers and customers.
- Works with every Effezient module
- Android & iOS apps
- Pay only for active users
Trusted by growing businesses across India since 2014
Sound familiar?
The Problems Field Service Solves
Calls without owners
Service requests arrive by phone and nobody knows who is handling them.
SLAs missed silently
Breaches are discovered when the customer complains.
Paper service reports
Reports, signatures and parts used are lost between the site and the office.
Features
Everything In Field Service
Service calls
Create, assign and track calls with full history and warranty data.
Contracts & SLA
Contracts, SLA terms, installation and parts in one place.
Preventive maintenance
Scheduled PM visits with service checklists.
Digital service reports
Reports with notes and signatures, shared with managers or customers.
Supervisor console
Workload, SLA and escalations across multiple service centres.
Engineer, manager & customer apps
Customers raise tickets and follow them to resolution.
Effezient Pro mobile app
Service Dashboards On The Go
Open calls by type, SLA breaches, call summary and PM compliance, live on the manager’s phone, with the engineer app for the field.
Automated for you
What Happens Without Anyone Lifting A Finger
- Warranty service calls are generated automatically and tracked to closure
- Calls at risk are calculated from SLA progress and escalated
- Unassigned calls are highlighted for the supervisor
- Live location shows which engineer is nearest
- Replacements, charges, collections and deposits are tracked in the call lifecycle
Connected to the rest of Effezient
Works best with
Connect It To The Rest Of Your Business
FAQ
Field Service Questions
Can our customers raise tickets themselves?
Yes. The customer app lets them raise tickets and follow each one through to resolution.
We run several service centres. Does that work?
Yes. The supervisor console shows workload, SLA status and escalations across all service centres.
Are warranty visits automated?
Yes. Warranty calls are generated automatically and tracked like any other service call.